Oyo99 Privacy Policy – Your Information Is Always Protected

1. Introduction

Oyo99 takes the privacy of every member who registers and uses our platform seriously. We understand that you trust us with sensitive personal information, and we do not take that trust lightly. This Privacy Policy is written in clear, plain language because we believe every user deserves to know exactly how their data is handled.

The oyo99 platform operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles. We do not collect information beyond what our operations require, and we do not retain your data longer than necessary.

This policy applies to all users who access the oyo99 website, register an account, make a deposit, play games, or interact with any part of our platform.

2. Information We Collect

We only collect information that is genuinely necessary to provide you with quality service. The types of information collected are as follows:

We do not collect sensitive information such as biometric data, medical records, or religious information. All information is collected directly from you during the registration and platform usage process, or automatically through industry-standard tracking technologies.

3. How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. Here is how we use your personal data:

• To verify your identity during registration and the KYC process to ensure account security.
• To process deposit and withdrawal transactions quickly and securely through your preferred payment method.
• To send important notifications related to your account, transactions, and security updates.
• To detect and prevent fraudulent activity, money laundering, or violations of the terms of use.
• To provide effective customer support whenever you need assistance.
• To analyse usage patterns and improve the gaming experience and platform performance.
• To deliver relevant promotional offers and bonuses — only to users who have opted in to receive them.
• To comply with legal obligations and requirements of relevant authorities in Malaysia.

We do not use your data for third-party advertising, commercial profiling, or any other purpose not stated in this policy without first obtaining your explicit consent.

4. Sharing Information with Third Parties

Oyo99 does not sell or disclose your personal information to third parties for marketing purposes. However, there are limited situations where sharing information is necessary for platform operations:

• Payment Providers: Minimal transaction details are shared with licensed payment processors such as FPX and Malaysian e-wallet providers solely to process your transactions.
• KYC Verification Services: Identity data is shared with approved identity verification service providers solely for the purpose of verifying your identity.
• Legal Authorities: We will disclose required information if ordered to do so by a court or competent authority in Malaysia.
• Technology Partners: Our technical service providers who assist in operating the platform are bound by strict confidentiality agreements.

5. Data Security Measures

We continually invest in security infrastructure to ensure your data is protected from unauthorised access, disclosure, alteration, or destruction. The security measures we implement include:

• Data encryption in transit using TLS 1.3 protocol and 256-bit SSL encryption.
• Encryption of data stored in the database using the AES-256 algorithm.
• Two-factor authentication (2FA) for user account access and our internal systems.
• Round-the-clock security monitoring with automated threat detection systems.
• Regular penetration testing by independent security experts to identify vulnerabilities.
• Mandatory security awareness training for all oyo99 staff.

While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage you to also take security measures on your end, such as using a strong password and never sharing your login credentials with anyone.

6. Cookies and Tracking Technologies

Oyo99 uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: To collect information about how you use the platform and help us improve our services. All data is collected anonymously.
• Functional Cookies: To save your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies: To help us understand overall usage patterns and make better product development decisions.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some features on our platform.

7. Data Retention Period and Deletion

We retain your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable Malaysian law.

• Active Account Data: Retained for as long as your account is active and for a reasonable period thereafter.
• Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
• KYC Documents: Retained for the duration of the active account plus 5 years after account closure.
• Security Logs: Retained for 12 months for security investigation purposes.

When your data is no longer needed, we will securely delete it using methods that ensure it cannot be recovered. You may request the deletion of your personal data by contacting our team, subject to applicable legal retention obligations.

8. Your Rights as a User

As a registered oyo99 user in Malaysia, you have the following rights regarding your personal data under PDPA 2010:

To exercise any of the above rights, please contact our privacy team. We will process your request within 30 business days. In some cases, we may need to verify your identity before processing the request.

9. Children's Privacy

The oyo99 platform is exclusively for users aged 18 and above. We do not knowingly collect or store personal data from individuals under the age of 18.

If we discover that we have collected information from someone under the age of 18, we will immediately take steps to delete that information and close the relevant account. If you believe a child has provided us with their personal data, please contact us immediately.

10. Amendments to This Privacy Policy

Oyo99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any significant changes will be communicated to you via:

• A prominent notice on the home page or your account dashboard.
• Notification emails to your registered email address.
• Update the "Last Updated Date" field at the top of this document.

Your continued use of the platform after amendments are published constitutes your acceptance of the latest version of this Privacy Policy. We encourage you to review this policy from time to time.

11. Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist you.